RBK & LBS shared service, London, UK. Sep. 2023 - present

• Manage and lead user research for the council website redevelopment, working closely with Service Designer, Content Designers, UX Designer, and Data Analysts.

• Guide the product team with data-driven prioritisation within limited budget and time constraints.

• Ensure the inclusion of diverse groups with varying accessibility needs throughout the research process.

Trint, London, UK. Oct.2022 - Apr.2023

• Defined research goals and conducted projects with stakeholders across multiple teams (Core products - web and mobile app, Expansion).

• Managed research operations, including advising product designers, maintaining the research repository, and producing actionable reports.

• Facilitated workshops to prioritise product development and led efforts in developing comprehensive strategies and roadmaps.

• Conducted qualitative research and utilised quantitative data via Mixpanel to identify user problems, segment the user base, and define user archetypes.

• Effectively communicated research findings across diverse teams, showcasing strong communication skills.

• Performed ISO27001 documentation assessments as a Service Owner.

Arc Dev, California, USA. April-July. 2022

• Conducted research with users in Taiwan, Europe, and the Americas.

• Managed end-to-end research process, from planning to insight analysis, and delivered written reports to project stakeholders.

• Analysed user behaviours using Fullstory and generated hypotheses for further research.

• Provided actionable insights through user interviews, surveys, concept testing, and ideation workshops.

Moment Pet Wellness, Taipei, Taiwan. Dec. 2020 - Feb. 2022

• Managed research operations and conducted user research, both on-site and remotely, for the first pet tele-health product in Taiwan, developed from scratch.
  Organised and facilitated events in London to connect with pet owners from abroad.

PEBBO eXperience Design, Taipei, Taiwan. Nov. 2019 - Dec. 2020

• Conducted user research for a design agency specialising in working with organisations for social and environmental good.

• Developed concepts for validation testing based on problem analysis.

• Defined user needs and pain points to deliver research findings aligned with the agency's mission.

• Managed and hosted four networking events, fostering connections within the impact-driven community.

Vision Union, Taipei, Taiwan. Apr.-Sep. 2019

Taoyuan Land Art Festivel (Sub-exhibition area), Taoyuan city, 2019

• Researched the local history, communicated with community chiefs, school, local organisations, and developed the storylines for the exhibition.

• Conducted over 20 community co-creating workshops with over 100 residents and 8 artists, and planned over 8 educational workshops.

Children friendly playground project planning, Taipei city, 2019

• Analysed playground challenges, and planned 5 inclusive family events.