RBK & LBS shared service, London, UK. Sep. 2023 - present

• Manage and lead user research for the council website redevelopment, working closely with Service Designer, Content Designers, UX Designer, and Data Analysts, ensuring engagement with different groups with accessibility needs throughout the research process.

• Guide the product team with data-driven prioritisation within limited budget and time constraints.

Trint, London, UK. Oct.2022 - Apr.2023

• Defined research goals and conducted projects with stakeholders across multiple teams (Core products - web and mobile app, Expansion).

• Managed research activities, including advising product designers, maintaining a research repository, and producing actionable research reports.

• Facilitated workshops to prioritise product development and led efforts in developing comprehensive strategies and roadmaps.

• Conducted qualitative research and utilised quantitative data via Mixpanel to identify user problems, segment the user base, and define user archetypes.

• Effectively communicated research findings across diverse teams, showcasing strong communication skills.

• Performed ISO27001 documentation assessments as a Service Owner.

Arc Dev, California, USA. April-July. 2022

• Conducted research with users in Taiwan, Europe, and the Americas.

• Managed end-to-end research process, from planning to insight analysis, and delivered written reports to project stakeholders.

• Analysed user behaviours using Fullstory and generated hypotheses for further research.

• Provided actionable insights through user interviews, surveys, concept testing, and ideation workshops.

Moment Pet Wellness, Taipei, Taiwan. Dec. 2020 - Feb. 2022

• Built the first pet telehealth product in Taiwan from scratch at PEBBO.

• Conducted onsite and remote depth interviews and usability testing with prototypes.

• Developed personas through exploratory research with pet owners.

• Analysed research outcomes and delivered reports with actionable insights.

• Organised and facilitated events in London to connect with pet owners from abroad.

Stupid Ideas Night vol. 01-04, Taipei, Taiwan. Dec. 2020 - Mar. 2021

• Constructed a timeline and planned the different processes for 4 events.

• Communicated with idea generators, mentors, and performers at the events.

• Facilitated the exchange of ideas among all participants.

• Evaluated existing plans and processes to identify opps for improvements.

PEBBO eXperience Design, Taipei, Taiwan. Nov. 2019 - Dec. 2020

• Conducted user research for a design agency specialising in working with organisations for social and environmental good.

• Developed concepts for validation testing based on problem analysis.

• Defined user needs and pain points to deliver research findings aligned with the agency's mission.

• Managed and hosted four networking events, fostering connections within the impact-driven community.

Vision Union, Taipei, Taiwan. Apr.-Sep. 2019

Taoyuan Land Art Festivel (Sub-exhibition area), Taoyuan city, 2019

• Researched the local history, communicated with community chiefs, school, local organisations, and developed the storylines for the exhibition.

• Conducted over 20 community co-creating workshops with over 100 residents and 8 artists, and planned over 8 educational workshops.

Children friendly playground project planning, Taipei city, 2019

• Analysed playground challenges, and planned 5 inclusive family events.